Frequently Asked Questions

Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on phone, chat, or email. You can also browse the topics below to find what you are looking for.

What documents do I need to travel abroad?

Generally, you will need a valid passport and, depending on your destination, possibly a visa or other entry requirements. It's essential to check the specific entry requirements for your destination well in advance of your trip.

What is the airline's baggage policy?

The baggage policy can vary depending on the airline and the type of ticket you've purchased. Typically, there are allowances for dimensions and weight for both carry-on and checked baggage, but it's advisable to check directly with the airline or review information on their website for precise details.

Can I bring liquids in my carry-on baggage?

Yes, you can bring liquids in your carry-on baggage, but they are usually subject to restrictions. Typically, containers up to 100ml are allowed and must be placed in a transparent, resealable bag. However, regulations may vary depending on the country and airline, so it's best to check the specific policies before traveling.

How do I check in for my flight?

Check-in can be done in several ways, such as online through the airline's website, via the airline's mobile app, at self-service kiosks at the airport, or at the airline's check-in counter. Available options may vary depending on the airline and airport, so it's recommended to check in advance which ones are available for your flight.

Can I make changes to my booking after purchasing my ticket?

Yes, in most cases, changes can be made to a booking, although this may be subject to restrictions and additional fees. Airline change policies may vary, so it's recommended to check the terms and conditions of your ticket or contact the airline directly for information on allowed changes and any associated fees.

What should I do if my flight is delayed or canceled?

If your flight is delayed or canceled, it's important to contact the airline as soon as possible to get up-to-date information on the situation and available options. Depending on the reason for the delay or cancellation, the airline may offer accommodation, alternative transportation, or compensation in accordance with applicable regulations.

Are pets allowed on flights?

Yes, many airlines allow pets on their flights, but policies may vary regarding conditions and associated fees. Typically, pets must travel in appropriate containers in the cabin or cargo hold, and it's important to comply with health and documentation requirements established by the airline and local authorities.

What are my rights as a passenger in case of issues during the flight?

As a passenger, you have rights that are protected by national and international regulations. These rights may include compensation for delayed or canceled flights, assistance in case of lost baggage or denied boarding, as well as guarantees of safety and well-being during the flight. If you believe your passenger rights have been violated, you can file a complaint with the relevant aviation authority or seek legal advice.

What is the refund policy in case of flight cancellation?

The refund policy may vary depending on the airline and the type of ticket you've purchased. In general, if the airline cancels your flight, you're entitled to a full refund of the ticket cost. However, if you voluntarily cancel your flight, you may be subject to cancellation fees or receive credit for future travel rather than a cash refund. It's important to review the terms and conditions of your ticket to fully understand the refund policy.

How can I request special assistance for passengers with special needs?

If you require special assistance due to a disability, illness, or any other condition requiring special attention during the flight, it's important to contact the airline in advance to inform them of your specific needs. The airline may provide assistance at the airport, special seating, transportation of medical equipment, or any other necessary aid to ensure a safe and comfortable journey.

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